You will get a wide variety of experiences based on what hunk of iron (or mineral casting) happens to sit in a particular shop.īesides the issues though, they do make some seriously good products. The CTX on the other hand (especially the Italian ones) have earned their reputation as problematic machines. It is 100% the gold standard that everybody else is aspiring for. For instance, the NLX2500 SY is the best job shop lathe on the market. Your experience with service is likely to be entirely dependent on region.Ģ - They make too many damn machines. In some regions they held on to some good folks in service/apps, and in others it's been a revolving door. I also own a 2019 DMU50.ġ - The post Ellison split has been a disaster. I worked in apps briefly for DMG MORI when they went to the direct model.
If you have stories that you've heard, what's your assessment on the reliability of the story? Did that support tech actually walk in and shoot Joe in the leg when he tried to have his spindle replaced within the 3 year warranty? What has your experience with DMG Mori support and service been like, and when did you need that support and service? I'd love to collect experiences with these machines in this thread so that I and others can make a more informed judgement about the "State of DMG Mori" in 2020.
I'd love to hear people's first or second-hand experiences with DMG Mori, especially if you actually own or have worked with a machine. It can be hard to shed a poor reputation, especially one that may have been well deserved for a time. On paper, their machines and control integration seem excellent and well priced, and enough members of this forum have commented that they've had a great experience with DMG Mori that I'm starting to question that common wisdom. Deservedly or not, DMG Mori seems to have become quite the whipping boy and "common wisdom" would have you believe they are unreliable and offer poor service. A common refrain I've heard while shopping mid-upper tier Horizontal and 5-Axis machines is that there are a lot of great options.
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